Privacy Policy

Last updated: June 21, 2025

1. Introduction

Heza Realtors Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our real estate services, including property brokerage, rental services, management, consultancy, and construction oversight.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us for real estate services
• Request property information or consultations
• Subscribe to our newsletters or updates
• Fill out forms on our website
• Engage in property transactions

This information may include your name, email address, phone number, address, financial information relevant to property transactions, and any other details you choose to provide.

3. How We Use Your Information

We use the collected information to:

• Provide real estate services and property recommendations
• Process property transactions and rental agreements
• Communicate with you about properties and services
• Comply with Ugandan laws, including the Land Act, Landlord and Tenant Act 2022, The Condominium Act, and The Registration of Titles Act
• Improve our website and services
• Send you relevant property listings and market updates

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To complete property transactions (with other parties involved in the transaction)
• To comply with legal obligations under Ugandan law
• To protect our rights and prevent fraud
• With qualified Ugandan lawyers for legal review of agreements and MOUs

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Website Data

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect website functionality.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

8. Disclaimer and Limitations

As outlined in our service terms, all information and services are provided in good faith based on market conditions and available data. We are not liable for losses arising from market fluctuations, legal disputes, or third-party actions beyond our control. Property transactions involve risks, and we advise seeking independent legal and financial advice.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.